FAQ

 
General Questions

Where are you located?

Our studio is located at 515 N. Lindbergh Blvd., St. Louis, MO 63141.

How do I contact an art specialist?

You can email Megan at megan@strausspeyton.com or Bobbi at bobbi@strausspeyton.com.

You can also use the form on our Contact Us page. 

What is Strauss Peyton Images?

Strauss Peyton Images is a Luxury Fine Art Brand by Master Photographer Colin Miller. Strauss Peyton Images was born in 2019 when Colin decided he wanted to share his passion for landscape photography with the world. He has been photographing since he was 10 years old and takes his camera everywhere he goes. The art on this website are from his years of traveling all around the world.

Are custom sizes available?

Yes! We are happy to custom size your artwork to fit your space. Please follow the instructions on the Custom page or contact one of our Art Specialists about your project.

Can you print a photograph that I took myself?

Yes! We are happy to enhance and custom print a photograph you took yourself. If you have an image from your own travels that means a lot to you that you would like to have created into a piece of art please follow the instructions on our custom page.

 
Care and Handling

How do I hang my artwork?

Your art will be shipped with the appropriate hanging equipment on the back of the frame or canvas. We recommend using a picture hanger or a wall anchor when hanging your art. These are not included with your order.

How do I clean my artwork?

All you need to clean your artwork is a soft dry cloth. Use of a rough or gritty cloth may cause scratching.

DO NOT use any cleaners or solvents on your artwork.

Frame

Your frame should only need occasional dusting to maintain its finish.

How do I light my artwork?

Please avoid hanging your artwork in a place that receives direct sunlight as this can cause fading overtime. Normal house lighting should be sufficient to light your artwork. If you would like it to have its own special lighting, you can purchase a light to attach to the frame or wall above the piece. We are not responsible for any damage done to the frame after adding a light fixture.

Copyright

All images on this website are copyright of Strauss Peyton Images. All images and content are property of Strauss Peyton Images. The copy or reproduction of these images is strictly prohibited. This includes reproduction in any way, printed or scanned. Please contact us with any questions about the use of our images.

 
Online Purchasing

How do I place an order?

To place your order please visit our shop and add any products you would like to order to your card by clicking the Add to Cart button. When you are ready to complete your purchase please click the cart in the top right corner and click continue to go to our checkout page. Here tax and shipping will be added to your order total.

If you are having trouble completing your order please reach out to us through our Contact page.

What type of payments do you accept?

We accept all major credit cards including Visa, MasterCard, Discover, Amex, etc.

Do you have gift cards?

We currently do not sell gift cards. However, a custom gift certificate can be created at your request.

 
Shipping and Delivery

Do you ship internationally?

No, at this time we do not ship internationally.

Can I ship to multiple addresses?

We are currently unable to ship an order to more than one address. To do this you would need to complete an order for each address.

What happens if my shipment arrives damaged?

We specifically package our products to minimize damage in shipping but we know sometimes this happens. If your order arrives damaged please contact us ASAP. We will ask for you to send us pictures of the damaged product as well as the condition of the box it was shipped in. We will be happy to replace any damaged products if we are contacted within 7 days of delivery. 

How much is shipping?

We charge a flat rate of $12.50 for shipping. This covers the materials needed to safely ship your order and regular shipping charges. Shipping will be added to your order at checkout.

Returns and Exchanges
 

Can I cancel my order?

We can only guarantee cancelation of your order if it is cancelled within 1 hour of purchase. After that please contact us and we can let you know if the order is able to be canceled. Your satisfaction is our top priority. We will do our best to work with you to ensure you are happy with your purchase.

Do you accept returns or exchanges?

Because each order is custom made we do not accept returns or exchanges. However, if for any reason you are unhappy with your purchase please contact us and we will work with you. Your satisfaction is our top priority.

© 2020 by Colin Miller